The importing and exporting process can be a maze to those unfamiliar with the documentation, shipping procedures and various roles involved in the movement of goods from one country to another. Even for the seasoned importer/exporter, doing it all alone can be a hassle. That's why Proficient provides consulting services for our clients. Our import/export consultants have worked in every aspect of the business, and not only can we help advise importers and exporters, but we also provide customs brokerage and documentation services. A little advice can go a long way to help you get your international business up and running with fewer bumps in the road.

There are several roles involved in the export/import process, and these roles can be filled by multiple agents, or just a few players that can do it all. In addition to the importer and exporter, these roles include shipping agents, freight forwarders, customs brokers, banks, warehousing, government agencies and distribution or delivery services. These are a few of the basic entities involved (besides shipping) and their responsibilities: